Cookie Policy – Riverford Customers
Version 2. Updated 05/10/2021
What is the purpose of this document?
Riverford Organic Farmers Ltd ("we") are committed to protecting the privacy and security of your personal information. This document describes how cookies and similar technologies are used on Riverford’s websites.
What are cookies?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Some cookies are necessary for the proper functioning of a website – without these the website would not work correctly – and some may optionally be set for various other purposes, e.g. to improve performance.
Necessary cookies set by Riverford
| Cookie |
Purpose |
| analytics |
Stores whether you’ve opted-in to allowing us to store cookies that help us analyse how our website is used |
| device |
Used to anonymously detect suspicious sign-in activity for us to help keep your account secure |
| device.sig |
A “signature” for the device cookie, to verify that its value has not been tampered with |
| identity-token |
Used to determine which customer account you are signed-into, if any |
| identity-token.sig |
A "signature" for the identity-token cookie, to verify that its value has not been tampered with |
| toast |
Used to store notification messages triggered on one page to be displayed on the next page |
| toast-sig |
A “signature” for toast, to verify that its value has not been tampered with |
| marketing |
Stores whether you’ve opted-in to allowing us to store cookies that help our efforts to spread the word about Riverford to more people |
Necessary cookies set by 3rd party services
| Service |
Purpose |
| Cloudflare |
Cookies help Cloudflare detect malicious visitors to Riverford websites and reduce the likelihood of blocking legitimate users. They may be placed on the devices of our website visitors to identify individual clients behind a shared IP address and apply security settings on a per-client basis. They are necessary for supporting Cloudflare's security features. |
| YouTube |
When you watch a YouTube video on the Riverford website, cookies storing your video playback settings are stored by www.youtube-nocookie.com. These are functional cookies and are not used for tracking. |
Analytics cookies set by Riverford
| Cookie |
Purpose |
| cid |
An ID used to ensure analytics information is associated with the same device (anonymously) across different sign-in sessions. This is only set if there is no equivalent cid cookie already set by Google. |
Analytics cookies set by 3rd party services
| Service |
Purpose |
| Google Analytics |
These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the website. All analysis of analytics performed by Riverford is focused on cohorts of users and not individuals. It is not possible to identify an individual in the data held in Google Analytics. Google’s own privacy policy can be reviewed here. |
Necessary cookies set by Riverford
| Cookie |
Purpose |
| popupSignup |
This cookie prevents you from repeatedly seeing the newsletter sign-up prompt as you navigate the website. |
Necessary cookies set by 3rd party services
| Service |
Purpose |
| Cloudflare |
Cookies help Cloudflare detect malicious visitors to Riverford websites and reduce the likelihood of blocking legitimate users. They may be placed on the devices of our website visitors to identify individual clients behind a shared IP address and apply security settings on a per-client basis. They are necessary for supporting Cloudflare's security features. |
| Google reCAPTCHA |
The Google reCAPTCHA service is used to distinguish between human and bot visitors to the website. |
Analytics cookies set by 3rd party services
| Service |
Purpose |
| Google Analytics |
These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the website. All analysis of analytics performed by Riverford is focused on cohorts of users and not individuals. It is not possible to identify an individual in the data held in Google Analytics. Google’s own privacy policy can be reviewed here. |
Necessary cookies set by 3rd party services
| Service |
Purpose |
| Cloudflare |
Cookies help Cloudflare detect malicious visitors to Riverford websites and reduce the likelihood of blocking legitimate users. They may be placed on the devices of our website visitors to identify individual clients behind a shared IP address and apply security settings on a per-client basis. They are necessary for supporting Cloudflare's security features. |
| Mail Chimp |
Cookies used to detect bot activity and defend against automated attacks that target the mailing list sign-up functionality. |
| Stripe |
Cookies used by card payments service Stripe to power the card payment functionality in the Field Kitchen reservation service. |
Analytics cookies set by 3rd party services
| Service |
Purpose |
| Google Analytics |
These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the website. All analysis of analytics performed by Riverford is focused on cohorts of users and not individuals. It is not possible to identify an individual in the data held in Google Analytics. Google’s own privacy policy can be reviewed here. |
How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, please visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Your rights
| Your right |
How to exercise your right |
| To ask us not to process your data for marketing purposes |
- Update your preferences online - Email help@riverford.co.uk - Call 01803 227 227 |
| To ask us to erase all the personal information we hold about you (right to erasure, also known as ‘the right to be forgotten’) |
- Email datasecurity@riverford.co.uk - Write to: Data Security & Compliance Officer Riverford Organic Farmers Limited Buckfastleigh Devon TQ11 0JU |
| To request access to all the information we hold about you |
- Email datasecurity@riverford.co.uk - Write to: Data Security & Compliance Officer Riverford Organic Farmers Limited Buckfastleigh Devon TQ11 0JU |
| To ask us not to process your data for the purpose of our legitimate interest. We will action your request unless we believe the legitimate interest overrides your circumstances |
- Email datasecurity@riverford.co.uk |
Changes to this policy
Any changes we may make to our cookie policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Got a question?
If you have any questions that haven’t been covered, please contact our Data Protection and Compliance Officer who will be happy to help you:
- Email datasecurity@riverford.co.uk
- Write to: Data Security Officer Riverford Organic Farmers Limited Buckfastleigh Devon TQ11 0JU
- Telephone 01803 227227
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. www.ico.org.uk
